Our stars for May include an Intermediate Care Practitioner who showed quick judgement and response in assessing a patient with a fractured hip to allow her to be sent for surgery and a School Nursing Team that was extremely supportive and instrumental in escalating a highly concerning safeguarding concern in relation to a young women who was being sexually exploited…
Stars of the Month is an internal scheme within Bridgewater which recognises Trust staff nominated by their colleagues for going above and beyond in their roles.
The full list of staff nominated by their colleagues as Stars of Month include:
The Call Centre Team in Wigan
The Call Centre CCCE has continually improved its service and support to clinical services, releasing capacity within clinical teams. The whole team work above and beyond their obligations; covering absence, working additional shifts and supporting services at a moment’s notice.
The team attitude and patient centred focus is exceptional. They receive verbal compliments from patients on a regular basis.
Rachael Page, an Intermediate Care Practitioner in Halton
A referral had been received from a GP for an assessment on a patient for intermediate care services. The patient had been seen by her carer in the morning who phoned an ambulance because the lady was in extreme pain in her leg. The ambulance crew attended and they referred to the GP. The patient was seen by the GP who referred the lady to the Rapid Access Rehabilitation Service.
On assessment by Rachael and another team member it was obvious that the lady continued to be in extreme pain and that her hip was possibly fractured. An ambulance was booked to take the patient to hospital for review.
Rachael was on duty the next day and on arrival to work the first thing she did was ring the local hospital to gather more information and update on the patient.
Rachael was informed that the patient was having surgery at that moment for a fractured hip. The ladies son rang a few days later to thank Rachael and her colleague for their speedy response and actions.
Helen Baines, a Podiatrist in Wigan
Helen has shown constant professionalism and has been a constant support to her fellow colleagues. Helen is our most dependant team member and this nomination is a way of showing her that she is very much appreciated.
The Single Point of Access Team in Warrington
When the IT and telephone system were unavailable at Spencer House for three days the team provided contingency planning and relocated to Woolston clinic to ensure effective patient care was safely and efficiently provided. Well done!
June Hill & Christine Bell, Healthcare Assistants for the Intermediate Care Inpatient Unit in St Helens
June and Christine are part of the Newton Hospital Welfare Association and have worked tirelessly to help raise funds for the patients and staff benefits.
They have dedicated so much time, effort, energy and have been so dedicated to the Easter Raffle gathering prizes and selling raffle tickets.
This was all done in their own time and they raised a staggering amount of almost £600.
Team Leader Dawn Jackson and Staff Nurse Jenny Welsh in Halton
Wow these two staff members have blown me away with their enthusiasm and inspiration whilst on the Newton sponsor group for Listening into action, they have tirelessly motivated the whole team dedicating a lot of their own time to the LIA Mission. In the words of one our current patients ‘They are Fantastic’.
Susan Ryan, a District Nurse in Warrington
Sue goes above and beyond; nothing is too much trouble for her. As a busy town centre clinic we have people calling in as they have had a fall, etc. and just want reassurance from a nurse, Sue is that person in between seeing her appointed patients she will find time to either speak or help others.
She is always friendly and very approachable. Definitely our star at Bath Street.
Catherine Hadland, a School Nurse in St Helens
Catherine has worked extremely hard in raising the school nursing profile within the Youth Offending Service and also in the alternative education provision.
Catherine is forward thinking and passionate about the school nursing service and is inspiring in the development of this role to meet the health needs of some of our most vulnerable children and young people.
Employee of the Month: The School Nursing Team based at Billinge Clinic Wigan.School Nursing Team in Wigan
Sarah Logan, Lisa Heyes, Julia Walsh, School Nurses and Lindsay Dutton, Nursery Nurse
The School Nursing Team was extremely supportive and instrumental in escalating a highly concerning safeguarding concern in relation to a young lady who was being sexually exploited.
They went above and beyond in their role to ensure that the young person was safe and professionally challenged to achieve the best outcomes for the child. The Team went above and beyond within their roles and never failed to give up well done.
Lindsay O’Hara, a Specialist Community Public Health Nurse in Wigan
Lindsay has been my practise teacher (CPT) whilst I am doing the SCPHN course.
She has provided me with support both practically and emotionally as well as advice with her wealth of knowledge and experience. I wouldn’t have got this far without her, as I was very anxious about commencing the course. She has been my rock.
Jane Kinsella, a Health Visiting Locality Manager in Wigan
When reviewing monthly HR performance reports with Sarah Richardson HR manger, Sarah described Jane as being one of the best managers she has worked with in terms of Jane being super-efficient, organised, helpful, pro- active and incredibly supportive of staff – Sarah tells me Jane is an absolute pleasure to work with.
Tracey Caterall – Locality Administrator, Health Visiting in Wigan
Tracey is always helpful within the team. She keeps the team running efficiently and makes sure everything is in place and up to date. Tracey always goes the extra mile and is always happy to help. She is cheerful and always has a smile on her face and is a very valuable team member.
Nicola Swift & Tracy Jones, a Team Leader & Senior Children’s Nurse for Community Nursing Team in Wigan
Nicola Swift and Tracy Jones have recently passed an Asthma Paediatric Degree module at Aintree Hospital. The study and examination involved in this module was challenging however both staff undertook this period of study alongside their usual work roles to ensure minimal disruption to service delivery.
This has increased skills and capacity within the team and will equip the team to support the specifically commissioned Paediatric Integrated Care project.
Cathy Costello, a Health Visitor in St Helens
Sharon Fryer, Assistant Director Integrated Children’s Health St Helens accompanied Cathy on her Health Visiting duties last week. Sharon wanted to gain a greater insight into the role of the Health Visitor. Sharon was extremely impressed with Cathy’s enthusiasm and commitment to do what’s right for families in the early years.
Children’s Community Nursing Team in Warrington
Sue Lawton, Cathy Jones, Helen Beard, Viv Dunmore, Beverley Ward, Alison Morris, Wendy Ratcliffe, Diane Tickle, Jenny Whitlow, Shirley Fabian, Jane Clarke, Sally Lambert and Wei Lu
Commissioner, Steve Tatham and Councillor Jean Carter accompanied the team to visit four children with complex medical needs at their homes.
Steve has emailed to thank the team and express his appreciation for the quality of care that the team provides: “All the families were highly complementary in respect to the quality of care they received from the team. It was very apparent that Sue and her team certainly go well beyond the call of duty and that the compassion and commitment they demonstrate ensures that some of our most vulnerable children and families receive the care they need.
This team embody the 6 C’s and Bridgewater values; they are an asset to the organisation.