Our stars of the Month for June include a Family Nurse who provided ‘amazing’ support to a first time young mother, a District Nurse and Student who supported a patient who wished to remain at home at the end of life and a Community Staff Nurse who provide caring and compassionate support for a highly complex patient for over eight years.
Stars of the Month is an internal scheme within Bridgewater which recognises Trust staff nominated by their colleagues for going above and beyond in their roles.
The full list of staff nominated by their colleagues as Stars of Month include:
Sarah Rhodes, a Family Nurse in Wigan
Sarah has received this positive feedback recently from one of her clients. “My experience with the family nurse team has been a very positive one. I have been guided through pregnancy and given support and advice I did not receive, or felt I would not have received from other areas of the NHS.
I found the frequent visits after having Caitlyn reassuring, at a particularly overwhelming time in my life I felt I always had someone to talk to and support me. I felt as though I was genuinely cared for and understood, which again I felt I would not have received in any other department from the NHS.
Employee of the Month: Lisa Forshaw, Family Nurse in Wigan
Lisa has received the following compliment from one of her clients “In 2012, before my 17th birthday, I found out I was pregnant. I was shocked and didn’t know what to expect when I first met my Family Nurse Lisa. I was shy and scared; I didn’t go to college at this time as I had quit my travel and tourism course that year. I spoke to Lisa about how I felt and she supported me. I felt not good enough for my daughter. Lisa told that everything would be okay.
My dream was to become a midwife but I thought that I could never do that now that I had a baby. I spoke to Lisa and she really was amazing. She helped me to apply for college and Care to Learn funding for nursery fees. That September, I started my Health and Social care course to follow my dreams
West Warrington Health Visiting Team
Emma Ashcroft, Leah Bradle, Karen Brown, Julie Dobson, Tracey Emson, Mandy Gabriel, Sue Gornall, Alison Noonan, Lucy Roberts, Elaine Stefani, Jayne Tennant, Joanne Watson, Lynne Wood, Michelle Sherwin, Kayleigh Burrows, Jean Mccool, Jane Edwardson, Wendy Terry, Wendy Dilnot, Joanne Pridden and Rachel Williams
The team have been performing consistently well. They are hardworking, they pull together and are focussed and dynamic. They are focussed on the families in the area and are motivated to promote and develop the service they have embraced change and still maintained their productivity. I am really proud of how hard they work and how well they work together to improve care for the families in the local community.
Susan Cunningham, a Project Manager in Warrington
Sue has provided the Children & Families Directorate with invaluable support in undertaking a review of all the equipment spend across Children’s Community Nursing Teams. This is a big task and very complex but Sue’s efficient and methodical approach has brought clarity to the process. Sue has a really good eye for detail and has provided great support for the CRG in helping us to achieve greater financial efficiency. We really appreciate your support Sue – thank you.
Karen Oultram, a Specialist Practitioner School Nursing in Wigan
Within a short time scale of being notified of a ‘perfect week’ innovation project commencing on the 18/05/15 at St Georges Primary School, Atherton Karen has worked tirelessly in the planning and organisation of the school nursing service contribution by developing lesson plans, writing reports, attending meetings and conferences, attending and supporting other events and inspiring others to make it a successful week.
Hindley Health Visiting Team, a Hindley Heath Centre in Wigan
Excellent team work to ensure that the service is delivered to a high standard and quality.
Colette Duxbury, a Health Visitor in Wigan
Colette went the “extra mile” to support a vulnerable family who were grateful for her professional and caring approach.
Joanne Hill, a Family Nurse in Wigan
Joanne has received positive feedback from one of her clients, who has recently graduated from Family Nurse Partnership. “I have really enjoyed my experience with Jo, my Family Nurse. She has been very supportive and always been contactable. I have been able to build up a positive working relationship with Jo which has been effective, as I was comfortable asking for advice when needed. I have also found opting for a Family Nurse a positive factor on my daughter, as she is able to build up a relationship with the Family Nurse meaning she was comfortable around Jo when it came to developmental checks. Overall my experience has been nothing but positive and I would highly recommend any mum participating in this service offered!”
Karen Yates, a Community Nursery Nurse in Wigan
The health visiting team at Ashton has experienced substantial long term sickness recently and Karen as well as being very supportive of the team has also worked above and beyond our expectations. Karen has delivered the integrated health check at a very high standard to our pre-school children covering the six nurseries in our area single handily. We would like Karen to realise that she is a very valuable member of our team.
Lynn Humphreys, a Healthcare Assistant in Warrington
I am a new starter with Bridgewater and needed to purchase a piece of equipment for my team. Lynn went above and beyond to help me; she rang suppliers, obtained quotes and emailed me all the information I needed. She deserves some formal recognition of her kindness and professionalism. I am very grateful for all her help.
Joyce King, District Nurse Team Leader and Emma Mills, Specialist Practitioner Student in Wigan
Joyce and Emma supported a patient at end of life who deteriorated within hours of discharge from hospital to remain at home which was the patients wish. The patient had no family and therefore the nurses stayed with the patient to end of life.
The GP sought to praise the nurses with the Clinical Commissioning Group for the level of caring, compassion and professionalism they showed thought the care episode and the level of personal commitment that saw them continuing care well beyond their hours of duty
Greenbank District Nursing Team in Warrington
Joan Faux, Claire Mottram, Rebecca Hussey, Joanne Walker, Lorraine Sutcliffe, Jean Sutcliffe, Elaine Rosterne,
They have worked as a team and completed all jobs given to them, to a high standard, very supportive of one another and myself and communicate well, great team work.
Lorraine Collins, a Community Staff Nurse for District Nursing in Warrington
Lorraine has been a Named Nurse for a highly complex patient for over eight years. She has supported the whole family with a variety of complex social, emotional and physical needs. Has dealt with it all, with care and compassion and gone above and beyond because she was completely trusted by him with all aspects of his care. She was also there to provide exceptional support at the end of his life which was his request.
Jackie Harrison, a Community Healthcare Assistant for District Nursing in Newlton Le Willows
Jackie always goes above and beyond to help out not only her own team but her fellow peers from other teams within the locality. She has the upmost professional manner around patients at the same time she is always open and honest and on the same level with the patients’ best interests at heart. She really is one in a million.
Single Point of Access Team in Warrington
Joanne Herring, Lucy Holt, Deborah McAllister and Saski Shelmerdine
When the IT and telephone system were unavailable at Spencer House for three days the team provided contingency planning and relocated to Woolston clinic to ensure effective patient care was safely and efficiently provided
Terrance Benbow, a Podiatrist in Wigan
We have had many complimentary letters about Terrance’s professionalism and care
Susan Patterson, a Continence Advisor in St Helens
During a period of high level of sickness in the Warrington team Sue went to work in the Warrington team from mid-November – end of March to assist that team. Sue always conducted her duties in a professional manner and never once complained despite the difficulties she faced in working in a completely different team, working completely different ways with different systems being used. The team were very grateful for the assistance that Sue gave during that period of time. It was a pleasure to work with Sue and she will be writing a summary of how the services operate differently and highlight best practice from each service.
Nicola Parks and Patrick Vundule, Sexual Health Team in Trafford
They have embraced the integration of sexual health services in Trafford. Both previously from a contraception background they have trained hard and become dual trained practitioners and are excellent at what they do.
They gave their first HIV positive diagnosis to a patient who is married with young children so not an easy one. They were calm, supportive, compassionate and referred him appropriately to our link Trust for follow up care. I am very proud of them and wanted to say well done!
Jen Brown and Michelle Collier – Listening into Action Project Lead & Procurement Partner in Wigan
I contacted LIA anonymously regarding a low cost way of improving our service for both staff and patients. Jen contacted me direct and has helped to facilitate this with the involvement of Michelle Collier and a “contact” at SBS. All the staff at Boston House Physio/CATS cannot thank these three people enough.