Bridgewater celebrates its Stars of the month for April 2018

Stars of the Month is an internal scheme within Bridgewater which recognises Trust staff nominated by their colleagues for going above and beyond in their roles.

Halton and Warrington

Aday Haaserup,  IT Services, Spencer House, Warrington

 During our recent relocation Aday was helpful, supportive and patient with the whole team with information regarding new IT systems.

We would like to thank him for his professionalism from the whole team at Spring Meadows Children Centre.

Aileen Wilson, Community Nursery Nurse, Kate McKenna, Health Visitor, Nichola Baines- Fitzsimon, Community Nursery Nurse, Rachel Evans, Health Visitor, Sue Horley, Health Visitor –  Warrington Road, Halton

Following a user focus group, user surveys and a staff engagement day in June 2017 staff were asked if they would like to become involved in an innovative clinic pilot.

The pilot is aimed at parents with children aged 0 to 6 months of age.

Aileen readily agreed to support the clinic pilot and she has been pro- active regarding clinic aims and objectives and the success and sustainability of the pilot.

The clinic has now been running since January 2018.

As clinic times run outside of normal working hours Aileen has given her time up to man this extra commitment on top of her core duties.

Anne Plant, School Nurse, 0-19 Service, Warrington

The service recently received amazing feedback from our Local Authority Commissioner on the excellent service a local High School report receiving from Anne.

The Head of Student Services and Designated Senior Leader Safeguarding were extremely complimentary of the school nursing support they received.

Catrina Shallcross, Community Midwife, Runcorn

Catrina has been nominated by a student midwife at Edge Hill University for an Outstanding Mentor Award and has been invited to the Ceremony at Edge Hill.

This is in recognition of her excellent practice and her support of student midwives

Chris Boydell, IT Services, Spencer House, Warrington

During our recent relocation Chris was helpful, supportive and patient with the whole team with information regarding new IT systems.

We would like to thank him for his professionalism from the whole team at Spring Meadows Children Centre.

Helen Pennington, Admin Support , Community Specialist Palliative Care Team, St Roccos Hospice

Helen is our admin support, the voice patient’s hear at the end of the phone.

She goes above and beyond in her role as admin support when talking to patient.

She is so caring, listens effectively and supports them when they are in need of that support.

If the team are out on visits she sign posts them to the person she feels could address their immediate needs, until our return.

She is calm and polite the voice of reason even when patients are distressed. We would be lost without her.

Jackie McDonald, Community Nursery Nurse, Halton Health Visiting Service, Halton

Following a user focus group, user surveys and a staff engagement day in June 2017 staff were asked if they would like to become involved in an innovative clinic pilot.

The pilot is aimed at parents with children aged 0 to 6 months of age.

Jackie readily agreed to support the clinic pilot and she has been pro- active regarding clinic aims and objectives and the success and sustainability of the pilot.

The clinic has now been running since January 2018.

As clinic times run outside of normal working hours Jackie has given her time up to man this extra commitment on top of her core duties.

Jan Arnold, Team Leader, Children’s Community Nursing Team, Widnes

Jan will celebrate 40 years in the NHS on the 1 April 2018.

Jan has demonstrated a lifetime commitment to nursing and her compassion and kindness in the care she delivers to children with very complex and often life limiting conditions should be acknowledged.

She also provides management and leadership to her team and applies the same commitment to her staff as well as the families she works with.

Jan I’m sure has seen many changes within the NHS landscape, but continues to adapt and change dependant on what is asked of her within her role as team leader.

Jen Stapleton – Health Visiting Service, Halton

 Following a user focus group, user surveys and a staff engagement day in June 2017 staff were asked if they would like to become involved in an innovative clinic pilot.

The pilot is aimed at parents with children aged 0 to 6 months of age.

Jen readily agreed to support the clinic pilot and she has been pro- active regarding clinic aims and objectives and the success and sustainability of the pilot.

The clinic has now been running since January 2018.

As clinic times run outside of normal working hours Jen has given her time up to man this extra commitment on top of her core duties.

Kerry Thomas, Prevention Outreach Worker, Sexual Health Service, Warrington

Kerry was key to ensuring a fantastic assessment day in Warrington for the Trust’s application to the Navajo charter mark for LGBT patients and staff.

Kerry booked the room, took pictures of the venue and car park to support access for the assessors, sent evidence to support the application, met to discuss the application, arranged for patient input from an amazing advocate for the service, arranged input from service staff, and supported all day during the assessment.

She went way beyond what she needed to do to support before and on the day, and was very grateful for her help.

In addition Kerry is a member of staff who just shows huge commitment and passion for her work and the communities she serves, a true inspiration and pleasure to work with.

Lesley Hodgeson,  Community Midwife, Widnes

Lesley has been nominated by a student midwife at Edge Hill University for an Outstanding Mentor Award and has been invited to the Ceremony at Edge Hill.

This is in recognition of her excellent practice and her support of student midwives

Mark Dardis, IT Help Desk Officer, Spencer House, Warrington

 Mark was very helpful today, with his explanation of procedures and his efficiency sorting out the problem was excellent.

Mark is a credit to the Bridgewater IT Service.

 Miranda McIntyre, Health Visitor, Halton

In January 2018 Miranda attended the multi-agency audit day to discuss two families she was involved with.

After Miranda had left everyone present in her focus group commented about how client centred she had been in her approach.

Tracey Holyhead wrote to Gill Eaves following the meeting as follows;
“I am writing to you following the Multi-Agency Audit day held on 12th January which the Health Visitor Miranda McIntyre attended.

Miranda attended focus groups in relation to two cases. The auditors noted how in both cases Miranda showed a commitment to working in the best interests of the child.

This was demonstrated in Miranda’s flexible approach to her work, where in one case she had taken a child back onto her caseload and tailored interventions to promote engagement with the family.

In another case she had offered to keep communication open with a Foster Carer out of area when the case was handed over to another provider Trust, which enabled the Foster Carer to understand current behaviours and health issues in the context of the child’s past history”.

Sara Black, District Nurse Coordinator, Bath Street, Warrington

Sara always try to ensure that all the staff are happy and always works hard to ensure her staff members are OK Sara promotes patient wellbeing by encouraging the staff with training in various area.

She is always encouraging new ideas from her team and is very welcoming to the newer members and her dedication deserves this recognition.

Stuart Hickson, IT Support, Spencer House, Warrington

Stuart came to our office to fix one problem and went beyond that and helped us with various IT issues. Stuart was very professional and helpful !

 Configuration Team, Spencer House, Warrington

The Staff Engagement Champions in Wigan would like to nominate the Configuration Team.

They are always incredibly helpful, and do their best to understand what staff need to improve their record keeping.

They are very efficient – requests are completed sometimes on the same day!

They are always cheerful and approachable – even when faced with the vaguest of requests for changes and they have made system one much more user friendly.

 Wigan, St Helens, Dental, Oldham & Bolton

Amanda Price, Clerical Officer, Wheelchair Service, Wigan

Amanda has gone above and beyond in helping me settle into my new role, she is patient, understanding and professional at all times, she has a fantastic work ethic, is always polite to the wheelchair service users and fully deserves this recognition of star of the month.

Ann-Marie McGilvray, Administrator, Falls Prevention & Fracture Liaison Service, Wigan

Ann-Marie consistently owns and managers her role of super user and admin for our service, managing reports for patient access, the waiting lists and communications with all staff.

She also takes the lead in developments within the team, such as Systmone, e-referrals and now focusing on the performance report we received and learning how to use the system to the service needs.

She also has a fantastic sense of humour which really helps the team.

Donna Cunningham, Specialist Nurse, Falls Prevention & Fracture Liaison Service, Wigan

Donna’s main focus and case load within our team is to see patients in care homes across Wigan.

She is very good at her in-depth patient assessment and liaison with staff, but admitted she didn’t feel confident in providing teaching session on her own to staff.

However in the last few months Donna has faced her fears and undertaken a number of sessions herself and she has grown in confidence by doing this.

Well done.

Glen Davies, Physiotherapist, Platt Bridge Clinic and Leigh Infirmary

A patient attended the physiotherapy department on the Thursday at 4pm prior to the Easter Bank Holiday.

She had missed her appointment due to miscommunication over the telephone and had no appointment letter.

Glen should have finished at 4pm but instead stayed to assess the patient, give her advice, reassurance and treatment as the patient was in discomfort and he knew the department would be closed until Tuesday due to the bank holiday and would not be able to get another appointment quickly.

Janet Rawlings, Flu Vaccinations, Bevan House, Wigan

Janet provided flu vaccinations to the homeless and vulnerable of our borough, this has made such a difference to people sleeping on the streets.

Jennie Rowles, Specialist Nursery Nurse, Learning Disability Team

Jennie always goes above and beyond for the team and for the families she works with. She is an asset to the team and a fountain of knowledge that we would all be lost without!

Jonathan Stafford & Mark McKenna, Finance Service Bevan House, Wigan

They both supported the innovation of SBS/Oracle videos to help staff due to many staff reporting difficulties using the system and taking them away from delivering patient care.

They acted professionally and thoroughly thought through what support staff needed to help them and to also increase capacity within their own team – by investing time now in the videos to save future time for financial support services.

They agreed what priority areas needed video support by analysing what support was most required by staff.

They also liaised with other finance team members/support and gained buy-in for other members to take part in the videos.

Kelly Amphlett, Specialist Podiatrist, Boston House, Wigan

Kelly’s persistence and endeavour to make sure a patient was seen by the vascular team, the patient is now on the current road to recovery following urgent surgery.

Kelly puts the patient at the centre of all her actions and follows through to the end for best possible outcome.

School Nursing Team and Safeguarding LAC Team, Clinical Manager,5-19 Service, Great Lever, Bolton

The School Nursing Team and the Safeguarding LAC team have completed 90% LAC health Assessments on time.

Ryan Sherrington, Clinical Receptionist, Support Services, Leigh Health Centre

Ryan always goes above and beyond whilst dealing with patients on the community reception, he is always helpful even when service users are asking for help or advice he goes out of his way to find the right answer to their problems.

He is always approachable, friendly and polite and have seen how he has such compassion to the patients he deals with on a daily basis.

It’s such a joy going to the community reception and seeing a happy, smiling face with an attitude to match.

Sandra McGill, Physiotherapist, Adult Community Therapy , Hindley Town Hall

Sandra is the most dedicated and efficient employee.

She is a constant support to her colleagues in multiple ways. Some examples being she is our ‘go to’ person for helps and advice on system one.

Other areas where Sandra has gone above and beyond with supporting the team are she accepts and organises the students.

Sandra organises inter-professional journal club and is also our infection control lead, and monitors our compliance and stocks.

Sandra also takes an active role in providing in-service training to the wider team and addition Sandra willingly and with enthusiasm fully participates in the integration agenda.

She has the courage to report both what works and what hasn’t gone so well. Alongside all this Sandra cares very much for her patients.

She is an excellent physiotherapist and wherever possible will try all means to benefit the service users and aid their rehabilitation.

Sandra could have recently felt the pressure as her governing body called for her Continuing  Professional Development folder in this year’s call to physiotherapists. She is an asset to our patient, the team, the wider community, Bridgewater and the NHS.

Shazamin Patel, Public Health Administrator, School Nursing Great Lever Health Centre, Bolton

On a day when our own administrator was not on shift we rang to ask Shazamin if she happened to know about retention periods of diaries.

Despite being busy Shazmin found the information plus excerpts from the related policy. This is a great example of efficiency and helping the wider 5-19 team.

Sinead Watmough, Business & Admin Apprentice L3, Chandler House, Wigan

Sinead commenced her apprenticeship with Bridgewater and embraced the Duke of York iDEA Digital Programme as part of her learning.

She has already completed her Bronze badge and is planning to start the Silver badge as soon as it is available.
Sinead has demonstrated her motivation and desire to progress using all of the tools available to her to develop her skills within the work environment.

Sinead is willing to share her experience of the programme with staff in Bridgewater and is actively promoting that staff enrol on the programme.

Suzanne Arden, Right Start Health Visiting, Spring Meadows Children’s Centre Oldham

Suzanne is very supportive, and is literally the backbone to our team.  She is such a valuable asset and willing to help everyone.

Corporate

Christina Townson, Helen Riding, Michelle Maloney, Staff Health & Wellbeing Team ,

The team put on the exceptional Staff Health and Wellbeing Month which gave all our staff a chance to take part in a number of health and wellbeing sessions and have free health checks.

The month was really well organised with the calendar of events on the Hub and the sessions were great, with real passion from the session leads in both the Salsa and Circuit Training and from the feedback it sounds like a lot of staff felt they wanted more of these.

The idea of the office exercises called 60:60 was brilliant and got us all moving when we would normally be sat down for long periods and with the importance of movement they have definitely had a major impact and brought us together as an office too.