Bridgewater celebrates positive patient satisfaction results

North West patients have applauded local services delivered by Bridgewater Community Healthcare NHS Foundation Trust in a recent NHS survey.

99% of our patients were satisfied or very satisfied

Bridgewater collected feedback between January and June 2017 from 17,701 patients who use a wide range of community health services provided by the trust across different parts of the North West such as health visiting and school nursing, district nursing and community dentistry.

Results reveal 99% of respondents stated they were very satisfied or satisfied with their overall experience and when asked how likely they were to recommend the service to a friend or family member if they needed similar care or treatment, 16,874 people responded and 97% said they were likely or very likely.

Bridgewater Chief Executive Colin Scales said:

“We encourage all families who use our services across the North West to complete our Talk to Us forms either at a clinic, health centre or online and they are also welcome to provide feedback by speaking to our Patient Services Team on 0800 587 0562.

They give us an excellent insight into what we are doing well and what we could be doing better as a Trust so we can continually improve the care we provide to local patients.

“The excellent results we have received so far in 2017 are a testament to our hard working staff who are extremely dedicated to providing high quality compassionate care to our patients and service users.”

Patients and service users were also asked to rate how satisfied they were with different elements of their experience using the service.

Out of 17,701 respondents 100% said they were satisfied or very satisfied with the way they were listened to and greeted by staff and the dignity and respect they were shown.

A total of 99% of respondents stated they were satisfied or very satisfied with the information they were given (verbal and written) by the trust and the opportunities they were given to ask questions while 95% of people surveyed said they were satisfied or very satisfied with access to treatment and waiting times.

Have your say on services provided by Bridgewater Community Healthcare NHS Foundation Trust at www.bridgewater.nhs.uk/aboutus/patientservices.

You can also contact our Patient Services Team on 0800 587 0562 or Patient.Services@bridgewater.nhs.uk.


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