Wheelchair Service – Halton and St Helens

Wheelchair Service

Description of service

The Wheelchair Service provides assessment of mobility needs, pressure care and postural support in a wheeled device.

The service provides the appropriate mobility equipment which allows patients to be mobile both in and outdoors.


Our local offer for children

Read about our local offer for children, including information on how you can access our Halton and St Helens Wheelchair Service.


Who can access the service?

Equipment is issued to patients who have long term mobility problems due to medical conditions and physical disability. Equipment is issued to meet their basic mobility requirements and associated postural and pressure needs.

This service also issues wheelchairs on a short-term basis – for up to 3 months.  Wheelchairs are usually provided for special reasons, such as palliative care, acute trauma or lower limb fractures.


How can people access the service?

When a patient is new to the service a referral must be received by:

  • a health care professional
  • GP
  • consultant
  • a social care professional

A patient who already has equipment on issue can request a review directly with our service.  However, certain requests may require a new referral and patient’s will be advised accordingly.


Where is the service offered?

Clinics are based at:

Halton Independent Living Centre
Collier Street
Runcorn
WA7 1HB

Lowe House HCRC

103 Crab Street
St Helens
WA10 2DJ

Patients are encouraged to attend clinic where equipment is held locally.  However, the requirement for a home/school/day centre visit can be discussed on an individual basis.


Contact details:

Halton Independent Living Centre
Collier Street
Runcorn
WA7 1HB

Telephone: 01928 582939
Textphone: 18001 01928 582939

Lowe House HCR
103 Crab Street
St Helens
WA10 2DJ

Telephone: 01928 582939
Textphone: 18001 01928 582939


Wheelchair repairs

We will normally pay for the cost of repairs, except in cases of misuse, negligence or loss.

If your wheelchair requires a repair, contact the authorised repairer immediately.

Authorised Repairer: Ross Care Service. Tel: 0151 653 6000

They have 3 working days to respond to a request for a repair. The day the fault is reported is day 0.

The Authorised Repairer will prioritise action being taken accordingly. They will inform you whether your visit will be morning or afternoon.

Repairs will be completed on site, whenever possible. However, it may be necessary to call back on a second occasion with any parts to complete the repair.

In some instances, it may be essential to collect your wheelchair for repairs in the workshop.

A loan wheelchair may be provided when required, but there can be no guarantee that an identical model can be issued


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