About us – The Parallel Young People’s Health Service in Bolton

The Parallel logo

The Parallel is part of the Bolton 5-19 Integrated health and well-being service and is a young person’s health service designed by young people for young people.

Here at The Parallel we see health as being holistic.

This means looking at everything that can affect your health and well-being.

Our Adolescent Health Nursing Team aim’s to work with young people in securing their right to a positive and healthy lifestyle by providing drop in clinics, assertive outreach and teaching as well as providing drop-ins in some of Bolton’s local colleges.


Electronic Patient Record

Electronic patient record is a record that is held on a computer system that Bridgewater and some other health professionals use to record medical information on.

The system used at The Parallel is called SystmOne.

SystmOne enables your record to be shared with different health professionals and agencies who are involved in your care but this cannot happen without your consent.

Leaflet on information sharing

Information for patients about electronic patient records in SystmOne leaflet


What about privacy and confidentiality?

Health professionals must keep their discussions with patients confidential, however there are exceptions; if we suspect you or someone else are being abused or are in danger, either now or in the past, we are allowed to tell appropriate professionals such as social care or the police.

We will always discuss this with a young person first.

We will always explain this to you when you attend and will not share your electronic record outside of The Parallel unless you have said this is ok or there are safeguarding concerns.

We do this by saving what we have written as ‘private’ which means only us at The Parallel can read what has been discussed.


Safeguarding

Are you worried about yourself or someone you know? Are you struggling to cope? Do you need advice and support?

Follow this link to the Bolton Councils page for Safeguarding and protecting vulnerable people where there is more information available.

If you feel in danger or suspect abuse you can also contact the Police on 101 or in an emergency 999.

Reporting concerns

You can report any concerns you have on the GM Safeguarding children website.


Who can access the service?

In order to achieve our aim we offer a variety of free adolescent health services for young people who live in Bolton up to their 19th birthday.

Young people can access us alone, with friends or with parents, carers or professionals.


Do I need an appointment?

Appointments are not necessary; however we can offer these if it is more convenient and there is a nurse available.

Young people tend to come and see us at one of our drop in sessions.

Details of these can be found in the opening times section as well as details of where we are based and how to find us.


Your feedback is important to us

Each time you see someone from The Parallel you will be asked to complete a ‘Talk to us’ form.

This is a small and anonymous questionnaire giving you the opportunity to tell us what you think, good or bad and whether or not you would recommend us to someone else.

All feedback is read by the adolescent nursing team and we use it to improve the service we provide to young people.



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