Children’s Audiology – Wigan Borough

Children's AudiologyWhat the Children’s Audiology service does

 Audiology aims to enable children to reach their full social and educational potential by ensuring that the child’s/young person have maximum hearing.

We welcome user feedback and actively seek this via regular audits/survey.  Every four months we run a multi disciplinary group meeting including multidisciplinary professionals and parent representatives.

We offer a professional quality service, following local and national professional guidelines.

We are locally-led to best meet the needs of the child and family.

We are efficient and use our resources wisely to ensure quality care and value for money.

Where we work

The Children’s Audiology Team is based at Platt Bridge Health Centre and supports children and young people across the borough with services for those with hearing problems.

Services are also provided in the community to ensure that families are seen closer to home where appropriate and we offer clinics for hearing assessment at the following locations across the borough:

Leigh Health Centre
The Avenue

Platt Bridge Health Centre
Rivington Avenue
Platt Bridge

Wigan Health Centre
Boston House
Frog Lane

Worsley Mesnes Health Centre
Chandler House
Poolstock Lane

Due to the technical nature of some of our work it may sometimes be necessary to see your child at Platt Bridge Heath centre but this will be discussed with you at your first clinic appointment

Who we see

Children’s Audiology offers assessment of hearing and management of hearing loss for children within the Ashton, Leigh and Wigan area from 0-18 years of age.

Every child will be offered a hearing screen at birth and Year 1 in school.  Families will be fully involved in all decisions and at all stages of the child’s management.

Community Clinics are also held for those that were not possible to screen at the hospital for any reason or for those for whom the screen was incomplete.

How to use the service

You can refer your child into our service via self-referral or via any other professional who is involved with them.

Referrals can be sent via referral forms or letter to:

Platt Bridge Health Centre
Rivington Avenue
Platt Bridge

Telephone referrals may also be made on 01942 482450.

On receipt of a referral patients will be sent a letter asking them to phone us to make a convenient appointment first appointment.

Once you have made contact you will be offered an appointment within 6 weeks from the date referred. If patients fail to opt in they will be discharged from the service.

There is no cost to parents to use this service.

Interpreters are available if required.

How decisions are made about how we work with families

Young people and their families can access expert knowledge in the following areas:

  • Universal hearing screening for all new born babies
  • Detailed hearing assessment when there are concerns about hearing
  • A profile of hearing loss that enables appropriate aids to be provided
  • Specialist fitting of hearing aids
  • Specialist maintenance of hearing aids
  • Screening of hearing in reception/year 1 class for all children
  • On-going support/review as required
  • Information governance.

Moving on – transition and discharge

The service aims for stable hearing levels as quickly as possible.  Once these are established the intention of the service is to maintain maximum hearing levels.

The children and young people who use amplification can expect to access the service for regular hearing tests.  At 18/19 years of age Children’s Audiology will support the young people to transition to adult services.

In all other cases the decision to discharge the child will always be discussed and agreed with the child or young person and their family.

How we communicate with service users and how you are involved with decision making/planning

Communication with service users is usually face to face, in written format or by phone.

Parents/carers will be involved in goal setting and will get a copy of all reports to inform of your child’s progress

Audiology staff will contribute to education, heath and care plans and review for children and young people with additional needs.

There is also a Children’s Hearing Services Working Group (CHSWG) where professionals and parents work together to improve services for children with hearing loss. If you would like to join this group please let us know.

We value what you say

We routinely ask for feedback from you to see how we are doing. This may be a request for verbal feedback, or we will ask you to complete an anonymous feedback form.

Families are also requested to complete Talk to Us Forms at various stages of involvement:


This information will be treated confidentially, and may be used by the team in order to improve our service.

About our staff and services

Children, young people and their families can access expert knowledge in the following areas:

  • Hearing Loss and its impact on your child’s’ speech and education
  • Hearing assessment appropriate to your child’s’ age
  • Amplification
  • Communication methods
  • Balance problems
  • Tinnitus
  • Equipment; Hearing aids, ear moulds, tubing and batteries will be provided if required.

Working with our partners

Children’s Audiology staff work within a multidisciplinary team to provide an integrated approach for children and families.

The team work together to ensure all aspects of hearing link with the child’s other needs.

For example the Audio Vestibular Medical Consultants work with audiology in relation to any additional medical needs.  The teachers of the deaf act as a liaison between audiology and schools supporting those who wear hearing aids in schools.

Speech and Language Therapy work closely with audiology ensuring the child’s hearing levels are at optimal levels for their communication.  Social care and charities such as NDCS also work closely with Audiology and with families. We also work with the Hearing Screening Unit.

Who you can contact for more information

For general enquiries regarding Children’s Audiology, specific enquiries about a child or for questions about a referral please contact our admin team on 01942 482450, by e mail on or by text talk on 18001 01942 482450.

The admin team may then put you in contact with any individual member of staff or the team leader who can most help you with your enquiry.

Further concerns

Our Patient Services is a point of contact for families seeking advice or information about services or to raise issues or concerns. You can contact the team on 0800 587 0562.

Information sharing

In order to offer integrated, high quality services for children, all of our Childrens Services work closely with preschools, nurseries and schools.

We share information about the outcomes of assessments and the strategies recommended in order that preschools, nurseries and schools implement the same strategies on a daily basis.

We also inform preschools, nurseries and schools when a parent does not attend an appointment.

This will greatly help your child, but it you do not wish information to be shared you may withdraw your consent at any time.

Other support organisations

The National Deaf Children’s Society (NDCS)

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