Children’s Community Nursing Team – Wigan Borough

The Children’s Community Nurse Team (CCNT) provides holistic family centred nursing care, support and advice for children and young people with an acute, chronic or complex healthcare need.

The team also supports children and young people that may require continuing care needs within the community setting.

This could include:

  • Children with an acute illness or short term health care need i.e. wound care, febrile illness, intravenous antibiotics, injections, nursing assessments etc
  • Children with a chronic/long term health care needs that require ongoing support, nursing care and advice such as asthma, diabetes, cystic fibrosis and epilepsy
  • Children and young people who are reliant on medical technology, for example, naso-gastric feeding tube, gastrostomy, tracheostomy and ventilation support
  • Children and Young People with life limiting or life threatening conditions
  • Children and young people who require a package of care to support their care at home- The CCNT liaise with and support the local commissioning board, Children’s Continuing Care Matron and care agencies to ensure that the child’s/young person’s needs are identified and addressed
  • Facilitate preferred place of care for the end of life for a child/young person and their family.

The CCNT can deliver awareness training and advice to families and settings that will enable a child /young to access their community i.e. nursery, school, youth Clubs etc. Examples of training that can be delivered include gastrostomy care, tracheostomy care, oral and nasal suction.

Where is the service based?

We are based at Claire House, Lower Ince Health Centre, Wigan. The CCNT work across the Wigan borough and are part of Bridgewater Community Healthcare NHS Foundation Trust. Care is delivered within a variety of community and educational settings.

Who can access our service?

The Children’s Community Nurse Team provides nursing support and advice to children and young people aged 0- 16 (16-19 years if they remain under the care of a Consultant Paediatrician).

To make a referral contact the CCNT to discuss the service and support required.

How can I start to use the service?

To make a referral contact the CCNT to discuss the service and support required on 01942 481153 or 481345 or Fax number 01942 481174.

Referrals can be accepted from:

  • Parents/carers (children and young people with an acute episode of illness must have

been reviewed by a Doctor who will give a diagnosis and information for ongoing care which the CCNT can then support)

  • Health and social care professionals

On receipt of a referral contact will be made with the family and young person within 24 hours during office hours.

There are no waiting lists.

Where is the service offered?

  • Patients home
  • Schools and nursery
  • Respite care homes
  • Clinics at various locations across the Borough
  • Occasional joint visiting/ discharge planning at secondary/ tertiary center’s

How are decisions made about who can use our service?

Referrers contact the service and are able to speak directly to a children’s nurse about the child or young person’s needs.

A thorough health needs assessment would be completed, to ensure that the child/young person’s individual needs have been identified.

For children/young people with complex healthcare needs that may benefit from a continuing care package to meet the child/young person’s needs this will be discussed with parents/carers and a referral will be made to the Continuing Care Matron.

The CCNT can also provide a respite service. This is delivered in the home environment by appropriately trained and experienced Clinical Support Workers.

The respite service is available for short periods of time (up to 2-3 hours per session) to provide additional support for families who are not within the Continuing Care framework but have identified healthcare needs.

If the child/young person is due to transition into adult service, the named nurse will support the child and family during transition.

The named nurse will liaise with all relevant professionals to ensure that all healthcare information is shared appropriately, with families’ consent, to ensure a seamless transition and to maintain continuity of care.

How we communicate with service users and how are they involved in decision making/planning

We seek the views of service users and carers using feedback forms and via facilitated Patient Partner group sessions.

This helps to let us know what you think about our service. The view of the child / young person and their carers underpins all planning and care co-ordination at all times.

The CCNT work in partnership with families in order to develop individualised safe packages of care for their children and young people at home.

The CCNT also work with hospitals, education, other health services, statutory services and voluntary agencies to deliver agreed outcomes.

Our Service Promise

Children’s Community Nursing Service Promise

We value what you say

We routinely ask for feedback from you to see how we are doing. This may be a request for verbal feedback, or we will ask you to complete an anonymous feedback form.

Families are also requested to complete Talk to Us Forms at various stages of involvement:


This information will be treated confidentially, and may be used by the team in order to improve our service.

Is our service fully accessible?

Visits can be arranged to take place at home or in a setting that is most appropriate for the child/ young person e.g. hospital, school etc.

Individual health care assessments and plans will be made to support delivery of safe care and to identify training needs of carers. Access to language interpretation services can be arranged.

What training are the staff supporting children and young people with SEND had or are having?

All staff are fully informed about the SEND agenda.

The Children’s Community Nurse Team consists of registered children’s nurses and support workers. They can work with all the services involved with a child /young person that require an EHC plan. All staff have enhanced CRB/DBS checks.

Contact details

Children’s Community Nursing Team
Claire House
Lower Ince Health Centre
Phoenix Way
Lower Ince

Telephone: 01942 481153 or 01942 481345
Team Leader: 01942 481343
Fax: 01942 481174

Information sharing

In order to offer integrated, high quality services for children, all of our Children’s Services work closely with preschools, nurseries and schools.

We share information about the outcomes of assessments and the strategies recommended in order that preschools, nurseries and schools implement the same strategies on a daily basis.

We also inform preschools, nurseries and schools when a parent does not attend an appointment.

This will greatly help your child, but it you do not wish information to be shared you may withdraw your consent at any time.

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