Patient Services & Feedback

Our Health Services

Patient Feedback

Have you used one of our services?

You can tell us about it using this Talk to Us form.

Please print a copy of the form and return this free of charge to:

Freepost plus RSEE-JGKL-ZTKE
Patient Services
Bridgewater Community Healthcare
17 Beecham Court
Wigan WN3 6PR

If you require further information you can contact the Patient Services Team on 0800 587 0562.

Talk-to-Us


Patient Services

Patient Services

0800 587 0562

Patient.Services@bridgewater.nhs.uk

Patient Services (formerly PALS) is a confidential information and advice service for patients, relatives and carers. We can help if you:

  • Want to compliment someone about the care you have received
  • Need some information about our services but do not know where to get it
  • Have concerns but do not necessarily want to complain
  • Want to complain but are not sure how to
  • Want help to sort out a problem quickly
  • Would like to tell us what you think about the services
  • Want to provide feedback and make comments
  • Need advice on the complaints process

Have you got a compliment, comment or complaint?

You can let us know by completing the following form:

We aim to respond within three working days.


Hand Hygiene SurveyHand Hygiene survey

Your feedback on our services is extremely important to us and can help us to improve and maintain our standard of care that we give to our patients.

If you have visited one of our services recently could you please tell us your views on the hand hygiene practice of our staff by completing the survey below:

You can return this to us by posting in the Talk To Us feedback box in your local clinic or by sending this to us by using the freepost address on the form.


Bridgewater Complaints Policy

Policy and Procedure for the Handling of Compliments, Comments, Concerns and Complaints


Patient Leaflets

Compliments, Comments, Concerns and Complaints
Making a complaint – easy read version
Being Open


Talk to Us patient feedback results

2016 – 2017

Bridgewater Patient Experience survey quar​ter one results – 2016-17
Bridgewater Patient Experience survey quar​ter two results – 2016-17

2015 – 2016

Bridgewater Patient Experience survey quar​ter one results – 2015-16
Bridgewater Patient Experience survey quar​ter two results – 2015-16
Bridgewater Patient Experience survey quar​ter three results – 2015-16
Bridgewater Patient Experience survey quar​ter four results – 2015-16


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