Patient Services & Feedback

Our Health Services

Patient Feedback

Have you used one of our services?

You can tell us about it using this online Talk to Us form.

Please print a copy of the form and return this free of charge to:

Freepost plus RSEE-JGKL-ZTKE
Patient Services
Bridgewater Community Healthcare
17 Beecham Court
Wigan WN3 6PR

If you require further information you can contact the Patient Services Team on 0800 587 0562.


Patient Services

Patient Services

0800 587 0562

Patient Services (formerly PALS) is a confidential information and advice service for patients, relatives and carers. We can help if you:

  • Want to compliment someone about the care you have received
  • Need some information about our services but do not know where to get it
  • Have concerns but do not necessarily want to complain
  • Want to complain but are not sure how to
  • Want help to sort out a problem quickly
  • Would like to tell us what you think about the services
  • Want to provide feedback and make comments
  • Need advice on the complaints process

Have you got a compliment, comment or complaint?

You can let us know by completing the following form:

We aim to respond within three working days.

Bridgewater Complaints Policy

Compliments, Comments, Concerns and Complaints Policy

Patient Leaflets

Compliments, Comments, Concerns and Complaints leaflet

Making a complaint – easy read version

Being Open

Consent policy

Consent to Assessment Examination and/or Treatment Policy (including Mental Capacity Act)

Responding to Death policy

Responding to Deaths Policy

Our Patient Charter

Patient Charter: How we care for you, your friends and your family

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