Patient Services & Feedback

Our Health Services

Patient Feedback

Have you used one of our services?

You can tell us about it using this Talk to Us form.

Please print a copy of the form and return this free of charge to:

Freepost plus RSEE-JGKL-ZTKE
Patient Services
Bridgewater Community Healthcare
17 Beecham Court
Wigan WN3 6PR

If you require further information you can contact the Patient Services Team on 0800 587 0562.

Talk-to-Us


Patient Services

Patient Services

0800 587 0562

Patient.Services@bridgewater.nhs.uk

Patient Services (formerly PALS) is a confidential information and advice service for patients, relatives and carers. We can help if you:

  • Want to compliment someone about the care you have received
  • Need some information about our services but do not know where to get it
  • Have concerns but do not necessarily want to complain
  • Want to complain but are not sure how to
  • Want help to sort out a problem quickly
  • Would like to tell us what you think about the services
  • Want to provide feedback and make comments
  • Need advice on the complaints process

Have you got a compliment, comment or complaint?

You can let us know by completing the following form:

We aim to respond within three working days.


Bridgewater Complaints Policy

Policy and Procedure for the Handling of Compliments, Comments, Concerns and Complaints


Patient Leaflets

Compliments, Comments, Concerns and Complaints
Making a complaint – easy read version
Being Open


Consent policy

Consent to Assessment Examination and/or Treatment Policy (including Mental Capacity Act)


Responding to Death policy

Responding to Deaths Policy


Our Patient Charter

Patient Charter: How we care for you, your friends and your family


You are here