Accessible Communication

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Accessible Communication  Equality Delivery System

Making our communications and information accessible to you

In order to ensure all our patients have a positive experience of the Trust it is important that we understand and meet individual needs. Part of this is making sure that information is provided in a format that is suitable to the patient, their family and carers. This includes providing support in appointments to help with communication where needed.

The NHS Accessible Information Standard

The NHS Accessible Information Standard tells organisations how they should make sure that service users, carers and parents receive information in formats that they can understand and the appropriate level of support to help them to communicate.

This means that if you have a disability or sensory loss such as sight or hearing loss, information like appointment letters should be provided in a format that meets your needs rather than being provided in standard print. Also if you have communication needs that mean you need support in appointments this should be provided for you.

As part of the Standard there are five things the Trust must do:

  1. Ask if you have any information or communication needs and what we need to do to meet them
  2. Record what these needs are on your patient record
  3. Highlight these needs on your patient record so that they clearly explain to staff every time what they need to do to meet your needs
  4. Share these needs with other teams or organisations with your permission
  5. Act to meet you needs when we are in contact with you

More information can be found in this audio file and in this BSL video with subtitles from NHS England or in this easy read booklet from CHANGE.

What can you do to help us?

If you have an information or communication need, the next time you contact us tell us about this need and ask us to record it in your patient record. You can also use this About Me form that asks you to identify your needs, please complete and send to the service you are intending to see.

Language Interpretation and Translation

Many people who use our services do not have English as a first language and they are entitled to access interpretation and translation services to ensure they can fully participate in their own health care and choices. 

We can provide interpreters for patients and their families when they use our services or we can arrange for printed information to be translated for them.

 


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