Public Statement about Being Open

To underpin the Bridgewater Patient Charter, which builds on the principles set out in the NHS Constitution, the Board has made the following public statement.

Being Open with our Patients

Bridgewater Community Healthcare NHS Trust provides community health services to Bolton, Halton, St Helens, Warrington, Wigan Borough and Trafford (sexual health only) and provides community dental services in these areas plus Bolton, Stockport, Tameside and Glossop and Western Cheshire.

Staff work hard to deliver the highest standards of healthcare to all patients at Bridgewater Community Healthcare NHS Trust.

We provide safe and effective care to many thousands of people every year but sometimes, despite our best efforts, things can and do go wrong.

If a patient is harmed as a result of a mistake or error in their care, we believe that they, their family or those who care for them, should receive an apology, be kept fully informed as to what has happened, have their questions answered and know what is being done in response.

This is something that we call Being Open and we make a commitment to our patients to:

  • Apologise when something goes wrong as a result of a mistake or error in a patients care;
  • Explain, openly and honestly, what has gone wrong;
  • Describe what we are doing in response to any mistake;
  • Offer support and counseling services that might be able to help;
  • Provide the name of person to speak to;
  • Give updates on the results of any investigation.

All staff have a duty to follow these Being open principles, and we fully support an open, honest and fair culture.

Furthermore the Board commits to supporting the development of a culture of patient-focused care at the front line and where reporting of performance and concerns in an open and transparent manner is considered to be a necessary and usual way of working.

Colin Scales
Chief Executive
Bridgewater Community Healthcare NHS Trust

Harry Holden
Chairman and Non-Executive Director
Bridgewater Community Healthcare NHS Trust


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